Fujitsu Snags 5-Year Managed Services Deal

Fujitsu Snags 5-Year Managed Services Deal

By Doug Barney

The Australian and New Zealand arm of Fujitsu just snagged a five-year managed services deal with Salmat, which provides customer service and multi-channel communications for the Australian market.

Under the multimillion dollar contract, Fujitsu will provide corporate IT services. Services include application hosting, such as e-mail, data protection and the management and provisioning of servers and storage.

Fujitsu Australia and New Zealand claims to be the third largest ICT player in the region.

On the managed services front, the company offers managed print services as well as managed security services.

Other offerings, the company said, include:

  • “Application Management: Ongoing support, enhancement and development of custom developed, packaged and Web-based applications to deliver sustainable business value, stabilize and reduce maintenance costs, and redirect savings to business enhancing IT initiatives
  • Package Management: Ongoing support, upgrades and management of packaged application solutions to deliver sustainable business value, stabilize and reduce maintenance costs, and redirect savings to business enhancing process improvements
  • Full-scope Outsourcing Services: Ongoing management and delivery of IT services for a client's infrastructure and applications environments providing complete end-to-end coverage
  • Business Process Outsourcing: Owning, administering and managing the business processes, providing services according to defined metrics, and continuously improving the processes over time.”

The company can tap into a global network, and thus can offer local clients a worldwide reach. Fujitsu delivery centers exist in Asia-Pacific, Europe, India, and North America.

The Salmat Story

Salmat focuses on customer communications such as demographic analysis, voice and non-voice communications, and data management. By outsourcing much of its IT, the company should be able to redouble its efforts in all these areas.

The company claims to have a large Australian footprint, accounting for more than a quarter of outsourced phone calls, and providing “more than 60 percent of all business to consumer communications in Australia,” the company said.




Edited by Alisen Downey
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