India's A.P. Mahesh Bank Selects Nimsoft Solutions

Olive Solutions, an India-based managed service provider (MSP), has brought the benefits of Nimsoft (News - Alert) Monitor and Nimsoft Service Desk to the A.P. Mahesh Co-operative Urban Bank Ltd., Hyderabad.

With 39 branches across the country, the A.P. Mahesh Co-operative Urban Bank Ltd. is one of India's premier cooperative financial institutions with diversified banking products.

“We were looking for a unified monitoring and service desk solution that could provide us with a 360-degree view of our entire IT infrastructure,” said Milind Rajhans, IT head at A.P. Mahesh Bank. “Olive Solutions suggested Nimsoft for the 24/7 monitoring and real-time alerting and reporting we needed to achieve continuous IT service availability.” 

Olive Solutions deployed Nimsoft Monitor and Service Desk at A.P. Mahesh Bank to manage devices across branches using a single, unified solution.

Thanks to the Nimsoft solutions, the bank has been able to make tangible cost savings and process efficiency, and improved customer service by increasing application uptime and accelerating problem resolution.

Insight into mission-critical systems and applications also enabled the bank’s IT staff to achieve higher system performance and availability. “Olive relies on Nimsoft to provide a first line of defense for its customers against IT service outages,” said Chandrashekar, COO at Olive Solutions.

“A one-size-fits-all approach would not work for us. Nimsoft enables us to provide individual clients a tailored, responsive service – without having to reinvent the wheel every time,” said Chandrashekar. 

Mark Frost, general manager at Nimsoft, said companies are embracing Nimsoft ITMaaS solutions as a way of reducing costs, increasing business agility and allocating a larger percentage of IT resources to strategic projects.

“We continue to explore new ways to support companies like Olive Solutions and A.P. Mahesh Bank in delivering the best possible value to their customers,” said Frost.

Nimsoft provides IT Management-as-a-Service solutions within the CA (News - Alert) Technologies portfolio. Companies and service providers of all sizes use Nimsoft to rapidly and easily implement essential monitoring and service desk capabilities necessary to manage today’s dynamic computing environments. 

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